Heat Your World · Support Center

Smart Heated Socks App · Help & Troubleshooting

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If you have any questions about the app, Bluetooth connection, charging, or maintenance, please contact us by email. We usually reply within 1–2 business days.

54340887@qq.com
Support email: 54340887@qq.com · Application: Heat Your World (iOS / Android)

Getting Started

  1. Download the app by searching “Heat Your World” on the Apple App Store or Google Play, or visit the download page.
  2. Activate Bluetooth on the battery: plug the sock's DC plug into the control box's DC port, or short-press the button on the control box; the indicator light turns on.
  3. Turn on phone Bluetooth, search and pair the socks inside the app. Once connected, the corresponding sock icon lights up.

FAQ & Troubleshooting

The app cannot find or connect to the socks

Please confirm: (1) the control box indicator is on (Bluetooth activated); (2) phone Bluetooth is enabled; (3) the socks are within range. If it still fails, turn phone Bluetooth off and back on, then search and pair again in the app.

Only one sock connects

Turn phone Bluetooth off and back on, repeat the pairing process, and reconnect both socks through the app. When successful, both sock icons light up.

How to power on/off and adjust temperature

On power-on, both socks are selected by default; you may operate one sock or both together. You can also short-press the button on the control box to cycle levels. Press and hold to turn off the control box; all lights go out.

What the heating levels mean

Short press cycles through: 4 lights on = Highest (Level IV); 3 lights on = Level III; 2 lights on = Level II; 1 light on = Level I.

How to check battery level

After a successful connection, the battery level can be viewed on the app interface (battery level indicator).

How to charge and know it is full

Connect the charging cable to the control box's charging port (Type-C). Use a USB charger meeting specs (5V DC, 2A or higher). During charging the 4 white lights flash in sequence; when all stay steadily lit, the battery is full – unplug promptly.

How to wash the heated socks

Before washing, always remove the control box and tuck the connecting cable into the sock pouch. The control box contains a battery and must not be washed or immersed. Water temperature must not exceed 50°C (122°F). For machine washing, use a laundry mesh bag; hand washing is also fine.

Data not updating or occasional disconnects

Make sure phone Bluetooth stays enabled and avoid heavy obstructions between the phone and the socks. If issues persist, restart the app, or toggle phone Bluetooth off and reconnect.

Specifications

Input voltage5.0V DC
Battery capacity5000mAh
WirelessBluetooth Low Energy (BLE 5.0)
Charging portType-C (5V / 2A or higher recommended)
Heating levelsI / II / III / IV (4 levels)
ApplicationHeat Your World (iOS / Android)

Safety Notes

Related Links